Community Engagement Coordinators

Cliveden (www.cliveden.org) and Stenton (www.stenton.org), two historic house museums located in the Germantown section of Philadelphia, are seeking dynamic community engagement coordinators to enthusiastically engage the public across the 18 member sites of the Historic Germantown (HG) consortium (www.freedomsbackyard.org). These two positions will work with various staff and volunteers to collect and relay information, help guide community outreach and engagement strategies, and serve as site ambassadors, welcoming and inclusive to all. These are full-time salaried positions with benefits.

 

Position Description

The successful candidate will embrace history, place, and greenspace as cornerstones of the sites’ way of engaging our Northwest Philadelphia community and reframe our engagement activities to focus on what matters to our communities. This position is responsible for developing and leading strategies and initiatives in collaboration with community stakeholders. The successful candidate will have experience designing and delivering high-impact engagement and feedback sessions; in program development and strategic partnerships; or a combination of education and experience. They will foster inclusion, invite participation and input from diverse audiences, and advance Historic Germantown’s commitment to diversity, equity, and accessibility.

 

Community Engagement Strategy: (30%)

 

  • Create and maintain community engagement frameworks that feed into a larger holistic plan to make the sites of HG more relevant to the audiences we currently serve and anticipate serving.

  • Administer frequent surveys and evaluations to program attendees and local residents. 

  • Create standard operating procedures, partnership protocols, forms and strategies for public engagement.

  • Build a framework of learning and sharing throughout sites and departments to envision community engagement strategy tactics all staff members can infuse into their practice: Create a workplan and a timeline for institutional adoption among the sites.

 

External Affairs: Marketing, Content Creation, Amplification (30%)

 

  • Develop and manage a marketing and communication strategy to promote new and expanded programs to reach disinvested communities, including the local African American population.

  • Maintain awareness of all local activities and initiatives, CDC projects, community affairs, and current events to share in a feedback loop with HG leadership, site directors, and the public.

  • Engage in building goodwill and engendering trust and buy in through partnership meetings, public presentations, and creating calls to action.

Partnerships + Programs + Community Outreach (40 %)

 

  • Cultivate partnerships with key community stakeholders to strengthen outreach. Create a neighborhood partnership model that supports meaningful collaboration.

  • Create resources and assessment tools to infuse community driven choice points, partnerships, and sustainable programs and experiences.

  • Serve as a data gatherer, survey researcher, and program facilitator for individual site community engagement needs. Research and track demographic trends in the region and census data to inform community preservation plans and resource allocation.

  • Using an asset-based approach, identify community partners, resources, and stakeholders in the vicinity of sites and their initiatives.

  • Monitor local and national trends in efforts to expand diversity, equity, and inclusion in museums.

  • Undertake other site-specific duties as assigned at Stenton and Cliveden, including but not limited to:  coordination and management of rentals and event facility, management of social media, providing excellent customer service to visitors and becoming familiar with the history and interpretation of the sites, supporting fundraising activities, answering phones, and occasionally coordinating mailings, greeting visitors, selling tickets + gift shop items.

 

Required Qualifications

This position requires a professional who is agile, responsive, personable, creative, well spoken, and comfortable with varied work activities and ongoing outreach. Ability to represent Cliveden, Stenton, and Historic Germantown with a high level of professionalism and emotional intelligence, and a demonstrated ability to communicate with audiences of varying demographics effectively and comfortably is required.

 

  • Two years’ experience working in a museum, arts, human services, municipal, sales, nonprofit environment or a public facing role.

  • Strong organizational and program management skills with a passion for collaboration.

  • Excellent written and oral communication skills. Compelling communicator, outgoing (not shy).

  • Able to work in teams and be self-directed when need be. Adaptable to new environments.

  • Proficiency in Microsoft Office Suite, Contact Management and digital newsletter systems, Adobe Photoshop + Acrobat and Digital Meeting Software (Zoom, Teams)

  • Demonstrated commitment to community outreach, diversity inclusion.

  • Available to work weekends, evenings, varied shifts and non-traditional hours

  • Able to lift 25 pounds + Able to stand for extended periods of time, walking, working actively on feet, be outdoors and move through neighborhoods.

 

Preferred Qualifications

  • Fluent in Spanish or multilingual.

  • Experience working with out of school programs, rec centers, educators, and youth populations.

  • Ability to manage multiple projects, schedules, and programs concurrently with ease.

  • Experience with press and media relations, external affairs, social media campaigns.

  • 4-year Bachelor’s degree in arts/humanities, Communication, or a similar field

  • Experience with digital marketing and social media storytelling: Facebook, Twitter, Instagram and newsletter/e-blast software.

 

These are full-time exempt positions.  The starting salary range is $35,000 - $40,000 and includes health care and retirement plans.  Please submit a resume and cover letter. In your cover letter indicate your interest in the position, your approach to connecting with local communities and public facing work. Include 3 professional references. Email to dennis.pickeral@stenton.org and nvandolsen@cliveden.org with the subject line: Community Engagement Coordinator.  Posting closes February 18, 2022.